Gleamcolor Shipping Policy

**Effective Date: June 18, 2025** **Last Updated: November 21, 2025** Thank you for choosing Gleamcolor! We are committed to providing efficient, transparent, and reliable delivery services. This shipping policy applies to all orders placed on [www.gleamcolor.com](https://www.gleamcolor.com) for customers in the U.S. and the EU. Please read the following terms carefully before placing your order. --- ## 1. Shipping Location Gleamcolor products may be shipped from either our **U.S. warehouse** or **China warehouse**, depending on the actual inventory location and product type of the items you purchase. - The estimated shipping location will be noted on the product detail page or in the order confirmation email (if applicable). - The final shipping location is determined by the system allocation; if you have any questions, please contact customer service for confirmation. --- ## 2. Shipping Methods We primarily use **international air freight** for faster delivery times; however, for larger items, non-urgent orders, or specific promotional goods, we may use **ocean freight** to optimize costs and sustainability. - The specific shipping method will be determined based on the product type, inventory location, and logistics arrangements. - If you have special requirements regarding the shipping method (e.g., must be shipped by air), please contact customer service for feasibility before placing your order. --- ## 3. Estimated Delivery Times Delivery times are calculated from the date of shipment and **do not include order processing time** (typically 1–3 business days). Actual delivery times may vary due to customs clearance, holidays, or unforeseen circumstances. ### 🇺🇸 For U.S. Customers: - **Air Freight**: Estimated **10–15 business days** - **Ocean Freight**: Estimated **25–45 business days** (for specific items only) ### 🇪🇺 For EU Customers (including Germany, France, Italy, Spain, etc.): - **Air Freight**: Estimated **15–25 business days** - **Ocean Freight**: Estimated **30–50 business days** (for specific items only) > ⚠️ Note: The above times are reference durations and do not constitute guaranteed delivery times. Cross-border deliveries can be affected by factors such as customs inspections, weather conditions, public holidays, etc., which may cause delays. --- ## 4. Shipping Costs and Duties ### For U.S. Customers: - Orders over **$50 USD** qualify for **free standard shipping**. - All prices include sales tax (where applicable). - There are **no additional import duties** for domestic deliveries within the U.S. ✅ To provide you with the best shipping options, the minimum amount for free shipping is calculated based on your specific delivery address and order. ### For EU Customers: - Orders over **€60 EUR** qualify for **free standard shipping**. - All product prices include VAT and **prepaid import duties** (DDP, Delivered Duty Paid). - You will **not need to pay any additional taxes or customs fees** upon receipt of your order. - ✅ Gleamcolor uses the DDP model for EU customers to ensure there are no hidden fees. --- ## 5. Order Tracking - After your order has been shipped, you will receive a shipping notification email containing a **tracking number**. - You can track the real-time status of your shipment by visiting the carrier's website (such as DHL, UPS, SF Express, YunExpress, etc.). - If your package exceeds the estimated delivery time without arrival, please check the tracking information first, then contact customer service for assistance. --- ## 6. Shipping Issues and Liability - We are responsible for delivering the goods to the valid address provided by you. If the package is returned due to an incorrect address, unavailability for signature, or refusal of receipt, any reshipment fees will be borne by the customer. - If your package is lost or severely damaged during transit, please immediately contact customer service and provide photographic evidence. We will arrange for a replacement or refund based on the investigation results. - For packages detained or destroyed by customs (due to incorrect information provided by the customer or violations of import regulations), Gleamcolor will not be held liable. --- ## 7. Special Notes - Some custom-made, limited-edition, or pre-order items may have independent shipping schedules; please refer to the product page for details. - During holidays (such as Black Friday, Christmas, Chinese New Year, etc.), order processing and shipping times may be extended; thank you for your understanding. - If you have any special requirements regarding the shipping location, method, or estimated delivery time, please contact customer service at **service@gleamcolor.com** before placing your order. --- ## 8. Contact Us If you have any questions about shipping, please contact the Gleamcolor customer service team: 📧 Email: service@gleamcolor.com 🕒 Service Hours: Monday to Friday, 9:00 – 18:00 (UTC+8) 📍 Address: 4708 S Harrington Ave, Sioux Falls, SD, United States --- ✨ **Gleamcolor Commitment**: We adhere to relevant regulations under the U.S. Federal Trade Commission Act (FTC) and the EU Consumer Rights Directive (CRD), ensuring your rights to informed choice, fair transactions, and after-sales support. Every delivery is handled with safety, transparency, and reliability in mind.